Customer Connection

616.458.2999
sales@centralinterconnect.com
www.centralinterconnect.com/toshiba.htm

HEADLINES

IP Phone with Analog Line Port

Spring brings power outages- be prepared!

Spring Sale
Tech Tip: Auto Attendant

What's HOT!

Network eManager

New Digital Telephone Series: DP5000

For service please call 616.356.4860

Did you know...
Central Interconnect offers a host of audio-visual products and rentals.

 

Spring 2008

Welcome to our quarterly newsletter. Think Spring – even though it doesn't look or feel like it with the snow flurries continuing. We are thinking Spring as in cleaning, weather that brings thunderstorms/lightning, and new products. In this issue we have ideas and discounts to protect your phone and voice mail system as well as a cleaning, MAC's, and upgrades.

While we are at it, thank you to all those customers that gave us feedback on our first newsletter. We were pleased to hear from you - both the kudos and suggestions of what you would like to see. We know the economic situation is affecting everyone so we have a new program for acquiring equipment which includes extended warranty, repair/service, training, review of telco costs – all for a monthly payment. If you are thinking about upgrading your systems, but laying out cash is not in the picture, give us a call and we will be happy to explain the Managed Services Agreement. A lot of bang for the buck.

As always, Thank You for your loyalty and business! We appreciate and value our customers.


Constance Lord
clord@centralinterconnect.com
616.732.1029

Desmond Mathiasz
dmathiasz@centralinterconnect.com
616.732.1038


An IP Phone with an Analog Line Port

Compatible with the Strata CIX family of IP phone systems, the IPT2010-SDC delivers all the features and functionality of Toshiba's digital telephones in an IP format, including:

  • Connects remote offices and work-at-home users to the main office via the internet

  • Full functionality including intercom and paging

  • 10 programmable feature buttons

  • A two-line by 24-character LCD display provides at-a-glance information

  • Full-duplex speakerphone

  • Handset/headset choice

  • Off-hook dialing

  • Hands-free use

  • Ring tones (different for IP and analog lines)

  • Analog CO line interface for local phone line provides local number and proper 911 emergency calls

 

Learn about the latest phones and add-ons for your Strata phone system. Contact your sales rep or service at 458-2999 x17 for more information.

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IT'S THAT TIME OF YEAR - Spring thunderstorms and rain showers will soon be here.  Keep your phones working, even in a blackout!  Take this quiz to find out how much a power outage could really cost your business.

A.) How much revenue does your company generate per business hour? $_____
B.) What are your total labor costs per hour for people using the phone? $_____
What can a 1 hour power blackout cost your business? (Add A+B) $_____

Your phone is the lifeblood to keep connected to your customers.  The revenue they provide will be interrupted if your phone system is without a power back-up solution.  The good news is that your Toshiba phone system can maintain operation for an extended period of time by installing the proper number of inexpensive 2-volt gel-cell, maintenance-free batteries.

We offer battery back-up for Toshiba systems starting at $150.  Call us today for a quote to add battery back-up, replace existing batteries, add transient and lightning line protectors (line and station cards), or UPS systems for external voice mail systems.

And we're having a Spring Sale to boot!  Orders placed in the month of April for back-up also include (pick one):

-
5% discount on Moves/Adds/Changes to your existing system.
- 5% discount on our
System Clean Up package: update your system to the latest software level, physically clean the system, reseat cards, and clean and provide new phone strips.
- 5% discount on phone/voicemail system administrator training, and/or refresher training for end users.
- 5% discount on Voicemail System Clean Up package: update your voicemail system to the current release level, add or delete any subscriber mailboxes, set up cell phone notification, or change templates level.

Contact your sales rep or service dispatch at 616-458-2999 ext. 17 for a proposal.  First come, first served!  Offer expires April 30th!

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Customer Care

  • Moving?  Contact your account rep to confirm that you have all the information you need to ensure a smooth move to a new location.  We can provide tips and guidance on requirements to relocate your existing equipment, review wire practices, MDF room layout, and more.

  • Expanding?  Contact your account rep for an appointment to review your existing configuration and system options available for the expansion.  Your rep will provide a plan and a quote if required to add phones/lines/features to make sure that your existing system will accommodate the new requirements.  We can provide a budget number so you know what your true cost will be if you are growing.

  • Changing line providers or adding new services?  Questions to consider- will your existing equipment require a software or hardware upgrade to provide for the new service?  Will you need your Central Interconnect technician to provide tone, testing, or cross connects?  If you are changing line providers, will you need Central Interconnect on site during the day of turn up?

  • Or are you just plain confused by the quotes, telemarketing calls, and your current phone bills??  We can help you with an analysis of your existing lines, review phone bills, advise if savings are available and/or applicable for bundle services, secure pricing from several telco providers, and help you evaluate the responses.  Contact our service department at 616-458-2999 ext. 17 if you will be changing providers or need assistance.  We can help!

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Tech Tip: Auto Attendant Loss, No Inbound Calls!

Did the road repair folks just drive a backhoe through your buried network cable breaking your link with the centralized Auto Attendant?  End result - inbound calls will no longer ring through.  If you are a user that has Auto Attendant turned on to answer all inbound calls and experience a failure, here is a work-around until your system is restored.  Bypass Mode via the Ring/Night Key enables you to change the ring mode to go off-line from the auto attendant, allowing inbound calls.  There are several modes available under this key: day/night/other.  Typically Mode 2 will bypass the auto attendant.  If you are not sure, contact service at 616-458-2999 ext. 17 for your Ring/Night Key programming.

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What's Hot, Latest, and Greatest in the Industry?

Do you need it?  What is it?  How can it help?  What is the process and cost?  Your account rep is happy to help you evaluate new applications and the benefits for you via several different formats including webinars, demos, and product information on:

  • VoIP.  Did you know that Toshiba is consistently ranked as one of the top 3 providers of VoIP business phone systems in the country?  Check it out at http://www.toshiba.com

  • Call Recording can make you money, ask us how.  Use call recording for employee training, abuse calls, improving customer service, and ensuring information, quotes, and orders are correct.  Our products can do for phone calls what email does for letters.  Record and organize your calls, turning them into searchable documents for comment, collaboration, or just fact checking.

  • Emergency Notification for those times when your enterprise needs to contact employees, parents, students, board members, teams, public meeting participants via voicemail, email, or pager of changes, alerts, or cancellations.  The "phone tree" is outdated.  Learn a new, efficient, and fast way to contact folks when it is necessary.

  • Mobility via your PDA, laptop, wireless IP phones, or IP business phones to enable you to keep in contact with and on top of your business from a second remote office, out of town, family cottage, local latte joint, or WiFi hotspot at the airport.          Toshiba IP - anytime, anywhere.

  • Unified Messaging - view email, voicemail, and fax mail from your inbox.  Saves time with a quick preview that assists with tasks for the day, and comments can be attached and forwarded.  If you aren't simplifying all your inbound information, talk to us about how Stratagy Unified Messaging can streamline those tasks.

  • Text to Speech, Automatic Speech Recognition, and Fax Feature Group are all feature groups available on Toshiba's Stratagy Voicemail via the Feature Groups application.  Call your sales rep to help you learn about these feature groups and if they may assist with your day-to-day business practices.

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Network eManager Will Change the Way You Manage Multiple Strata CIX Equipment Sites

Toshiba TSD is pleased to announce the release of Network eManager®.  Network eManager is designed to reduce the time needed to manage multiple CIX™ equipment sites while its attractive, easy to use interface allows for smooth navigation.  Situations when an administrator needs to configure multiple CIX systems as a group include:

  • Multiple CIX systems in a Strata Net configuration.

  • Setting up several CIX systems, at different sites, through the dealership LAN at the same time. 

  • Several sites, at different geographical locations, each with its own CIX, all managed centrally over a WAN.

The Network eManager application changes the way the user can manage multiple CIX equipment sites.  While eManager can manage one CIX system during one administration session, Network eManager can manage a group of CIX systems in a single session.

Call your account rep for more information on Network eManager.

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Toshiba Introduces the Next Generation of Its Top Selling Product: The DP5000 Series Business Telephones.

Toshiba's next generation digital telephones are here.  The DP5000 product line offers a sleek, low-profile design with a stylish tilt stand, an integrated headset interface, and a full set of display and call handling features making Toshiba the obvious choice in leading-edge digital telephones.  Toshiba continues to be proud of its backward compatibility allowing customers a new look on their desktop while maintaining much of their initial telephone system investment.  The most noticeable enhancements are the backlit displays, updated button placement, and a high-end model with LCD key strips.

For more information about the new DP5000 series, call us at 616-458-2999 or email sales@centralinterconnect.com.

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